ServiceNow HAM Pro
40 HoursHybrid4.9
Learn to manage hardware assets throughout their lifecycle using ServiceNow HAM Pro.
About this course
Learn to manage hardware assets throughout their lifecycle using ServiceNow HAM Pro. Explore asset discovery, inventory management, CMDB integration, procurement, stockroom operations, asset tracking, warranty management, reporting, and hardware cost optimization.
Curriculum & Topics
8 modules · 48 topics
- 1.Hardware Asset Management Lifecycle and Core Concepts
- 2.HAM Pro Architecture, Features & Capabilities
- 3.Hardware Asset Classes, Models and Asset Records
- 4.Hardware Asset Workspace and Asset Lifecycle Processes
- 5.Asset Ownership, Custody, Status and Lifecycle Tracking
- 6.HAM Pro Roles, Responsibilities and Governance
- 1.HAM Pro Application Setup and Guided Configuration
- 2.Hardware Asset Models and Model Categories
- 3.Asset Records, Configuration Items (CIs) and CMDB Relationships
- 4.Asset Data Standards and Data Quality Management
- 5.Hardware Inventory Import and Data Validation
- 6.Asset Identification Using Serial Numbers, Tags and Model Information
- 1.Hardware Discovery and Inventory Collection
- 2.Integration with Discovery Sources and Endpoint Management Tools
- 3.Hardware Asset Identification and Duplicate Detection
- 4.Asset-to-CMDB Reconciliation and Data Validation
- 5.Inventory Accuracy and Physical Verification
- 6.Asset Discrepancy Identification and Remediation
- 1.Hardware Procurement and Asset Receiving
- 2.Asset Request, Approval and Fulfilment Workflows
- 3.Asset Deployment, Assignment and Employee Custody
- 4.Hardware Transfer, Reassignment and Location Changes
- 5.Warranty, Maintenance and Repair Tracking
- 6.Asset Retirement, Data Sanitization and Disposal
- 1.Stockroom Configuration and Inventory Organization
- 2.Hardware Receiving, Stocking and Distribution
- 3.Stock Transfers and Inventory Movement
- 4.Reserved, Available and In-Transit Asset Tracking
- 5.Asset Return, Loaner and Replacement Processes
- 6.Physical Inventory Audits and Stock Reconciliation
- 1.Hardware Purchase Records and Financial Asset Data
- 2.Asset Cost, Depreciation and Financial Tracking Concepts
- 3.Warranty and Maintenance Contract Management
- 4.Asset Ownership and Custody Compliance
- 5.Audit Evidence, Inventory Validation and Control Assessments
- 6.Asset Discrepancy Reporting and Corrective Actions
- 1.Hardware Request and Fulfilment Workflow Configuration
- 2.CMDB and Discovery Integration
- 3.Endpoint Management and Inventory Data Integration
- 4.Employee Onboarding, Offboarding and Hardware Recovery
- 5.Asset Transfer, Refresh and Replacement Automation
- 6.Integration Monitoring, Error Handling and Troubleshooting
- 1.Hardware Asset Workspace Dashboards and Reports
- 2.Asset Utilization and Inventory Availability Analysis
- 3.Warranty Expiration and Hardware Refresh Planning
- 4.Aging Asset Identification and Lifecycle Optimization
- 5.Hardware Standardization and Cost Reduction Opportunities
- 6.Asset Recovery, Reuse, Disposal and Sustainability Reporting
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