ServiceNow (Development + Admin)

40 HoursHybrid

Build strong skills in ServiceNow administration and development through practical training in platform configuration, ITSM processes, scri…

Enquire about this course See the syllabus

Length40 Hours

ModeHybrid

Syllabus32 modules

Rating4.9

About this course

Build strong skills in ServiceNow administration and development through practical training in platform configuration, ITSM processes, scripting, workflow automation, and application development. Learn to customize the platform, automate business processes, manage users, and create efficient enterprise solutions.

Curriculum & Topics

1. Introduction to ITSM
2. Overview of ITSM
3. Introduction to ServiceNow
4. What is ServiceNow?
5. Why and who can use ServiceNow?
6. History of ServiceNow
7. ServiceNow Features
8. Prerequisites for ServiceNow
9. ServiceNow Versions
1. New PDI Account Creation
2. Request for Developer Instance
1. What is User Interface (UI)?
2. User Profile
3. Basic Configuration
4. Purpose of Impersonate User
5. Use of Global Search
6. Toggle Connect Sidebar
7. Settings (Available Components)
1. What is Form & Record?
2. Form Headers and Fields
3. Form Design and Form Layout
4. Work with Form Sections
5. Field Properties
6. Creating Custom Fields from Design and Form Layout
7. Configure Dot Walking
8. Form Customization and Personalization
1. What is Formatter?
2. Types of Formatters in Base System
3. Working with All Types of Formatters
4. Create Process Flow Formatter for Incident Table
1. Filters and Search Conditions in Lists
2. Types of Record Searches
3. What About Condition Builder?
4. Context Menus
5. Personalizing and Customizing Lists
6. Filters: Add to Favorite
7. Configure List Layout
8. List Controls
9. Filters & Searches
1. What is Plugin?
2. Predefined Plugins Installed in ServiceNow
3. Activate and Deactivating Plugins
4. Upgrading Plugins
1. Introduction to Table
2. Out-of-the-Box Tables: Types of Tables in ServiceNow
3. Extended Table and Referenced Tables
4. Creating Custom Table
5. Deleting Custom Tables
6. Default Fields in Custom Table
7. Describe u_
8. Dictionary Entries
9. Creating Countries and Locations
10. Assign Roles to Users and Groups
1. Introduction to User Administration
2. Creating Users
3. Types of User Interfaces in ServiceNow
4. Difference Between End User, ITIL User and Administration
5. Working with Groups
6. Working with Roles
7. Creating Department and Company
8. Creating Countries and Locations
9. Assign Roles to Users and Groups
10. Current Logged-in Users
1. Introduction to Incident Management
2. What is Incident?
3. Life Cycle of Incident Management
4. Working with State Model
1. Introduction to UI Policy
2. Use of UI Policy
3. Create UI Policies for Incident Table
4. Working with More UI Policies
5. Describe Global, On Load, Reverse If False and Inherit for UI Policy
6. Working with Hide Related Lists
1. Introduction to Data Policy and Usage
2. Creating Data Policy Rules
3. Converting Data Policy to UI Policy
4. Applying Data Policies to Incident Table
5. Difference Between UI Policy and Data Policy
1. Introduction to Related Lists
2. Working with Related Lists
3. Creating New Related List and Add to Form
1. Introduction to Service Level Management (SLM)
2. Describing SLA
3. Types of SLAs
4. Working with SLA, OLA and UC
5. Understand Existing SLA Definition
6. Creating New SLA Definition for Incident Table
7. SLA Targets
8. Schedule SLA Definitions
9. Importance of Retroactive Start and Pause
10. SLA Calculation
11. Tracking of SLA Definition
1. Introduction to Import Sets
2. Data Import Process
3. Preparing Data for Import
4. Data Loading
5. Creating Transform Map
6. Fields Mapping
7. Work with Coalesce
8. Working with Multiple Coalesce
9. Run Transform Map
10. Importing Data Sources
11. Schedule Import Sets
12. Transform Event Scripts
13. Transformation Event Script Variable
1. Introduction to Update Sets
2. Importance of Update Sets
3. Update Sets Tables
4. What Update Sets Capture and Do Not Capture
5. Default Update Sets
6. Update Sets Administration
7. Create New Local Update Sets
8. Working with Retrieved Update Sets
9. Update Sets Practical Exercise
10. Preview and Commit Update Sets
11. Migrating Update Sets
12. Merge Update Sets
13. Back Out Changes from Target Instance
14. Update Sets Precautions
15. Update Sets States
1. Introduction to Workflow
2. Workflow Core Activities
3. Creating New Workflow
4. Workflow Editor
5. Stages Sets
6. Active Contexts
7. Workflow Administration
8. Activity Definition
9. Workflow Versions
10. Workflow Properties
11. Validate Workflow
12. Scheduled Workflow
13. Add Workflow to Catalog Item
1. Introduction to Service Catalog
2. Configure Service Catalogs
3. Configure Categories
4. Create Catalog Item
5. Adding Service Catalog to Service Portal
6. Types of Catalog Item
7. Record Producers
8. Types of Variables
9. Order Guides
10. Working with Rule Base
11. Working with Cascade Variable
12. Working with Variable Sets
13. Working with User Criteria
14. Catalog UI Policy
15. Catalog Client Scripts
16. Creating Variable Attributes
17. Working with Reference Qualifier
18. Service Catalog Properties
19. Fulfillment Groups
20. Catalog Request Report
21. Variable Default Sizes
22. Working with Regular Expressions
1. What is Flow Designer?
2. Key Components of Flow Designer
3. Difference Between Workflow and Flow Designer
1. Introduction to Reports
2. Types of Reports
3. Creating New Report
4. Deleting Report
5. Reports Add to Dashboard
6. Report Sharing
7. Scheduling Reports
8. Publish and Unpublish the Reports
9. Report Properties
10. Reports Statistics
11. Introduction to Dashboards
12. Create New Dashboard
13. Difference Between Home Page and Dashboard
1. Introduction to System Security
2. Importance of Elevate Roles and Security Admin
3. Creating New ACL Rule
4. Levels of ACL (Table and Field)
5. ACL Operations
6. ACL Execution Order
7. Types of ACLs
8. Describing Table and None
9. Describing * and None
10. Describing * and *
11. Describing Table and Field
1. Introduction to System Notifications
2. Purpose of Email Notifications
3. Creating New Email Notification
4. Email Notification Tabs
5. Preview Notification
6. Email Templates
7. Notifications on Event Is Fired
8. Notifications on Triggered
9. Configure Email Notification
10. Working with Notification Email Scripts
11. Omit Watermarks in Email Notifications
12. Send Email Notification to CC
13. Allow Digest
14. Email Subscription
15. Push Notifications
1. Brief Introduction to Problem
2. Problem Definition
3. Creating Problem Record
4. Add Associated Incidents to Problem
5. Problem Life Cycle and State Model
6. Default States in Problem
7. Knowledge Article Usage in Problem
8. Communicate Workaround for Problem
9. Communicate a Fix
10. Create Known Article in Problem
11. Working with Problem Task
1. Introduction to Change Management
2. Create Change Request
3. Change Request Table
4. Create Change Request from Incident
5. Types of Changes
6. Elaborate Simple, Standard and Emergency Changes
7. Standard Change Catalog
8. Change Lifecycle and State Model
9. Create Standard Template and Add to Catalog
10. Working with Risk Calculation
11. Working with Risk Assessment
12. Change Management Plugins
13. Unauthorized Change Request
14. Change Properties
1. Introduction to Client Scripts
2. Purpose of Client Scripts and Where These Are Run
3. Types of Client Scripts
4. Elaborate onLoad, onChange, onSubmit and onCellEdit Client Scripts
5. Create New Client Script
6. Working with More Client Script Examples
7. Catalog Client Script
8. Difference Between Client Scripts and Catalog Client Scripts
1. Introduction to Glide APIs
2. Overview of Glide APIs
3. Client-Side Glide APIs and Server-Side Glide APIs
4. Working with Important Glide APIs
5. Glide Record
6. Working with Glide Record Methods
7. Glide Form
8. Working with Glide Form Methods
9. Glide User
10. Working with Glide User Methods
11. Glide Session
12. Working with Glide Session Methods
13. Glide Date
14. Working with Glide Date Methods
15. Glide Data and Time
16. Glide List
17. Working with Glide List Methods
18. Glide Element
19. Working with Glide Element Methods
20. Glide Dialog Window
21. Glide Aggregation
22. Working with Glide Aggregation Methods
23. Glide Ajax
1. Introduction to UI Actions
2. Importance of UI Action
3. Working with Existing UI Actions
4. Create New UI Action
5. Creating UI Actions into Different Places
6. Working with Client-Side UI Actions
7. Importance of gsftsubmit in UI Action
8. Working with More Examples
1. Introduction to Business Rules
2. Importance of Business Rules
3. Working with Display and Query Business Rules
4. Working with Async and Sync Business Rules
5. Business Rule Actions
6. Create New Business Rule
1. Introduction to Scheduled Jobs
2. Scheduled Jobs States
3. Create New Scheduled Job
4. Run Scheduled Jobs
5. View Schedule Item
1. Introduction to Script Include
2. Use of Script Include
3. Types of Script Include
4. Server-Side Script Include
5. Client-Side Script Include
6. Difference Between Global Business Rule and Script Include
7. Create New Script Include
8. Calling Script Include into Business Rules
9. Calling Script Include into Client Side
1. Introduction to Glide Ajax
2. Types of Glide Ajax
3. Importance of Glide Ajax
4. How to Call Script Include with Glide Ajax?
1. REST Integrations
2. Third-Party Applications
3. Email Integration
4. API Integrations

CAREER PATHWAYS

You can also explore

View all programs →

Hybrid

★ 4.9

CREO

⏱️40 Hours

Comprehensive industry-grade training on PTC Creo Parametric covering Sketcher, Part Modelling, Surface Modelling, Sheet Metal, Assembly, Drafting, GD&T, Windchill PLM, Reverse Engineering, and Plast…

ServiceNow (Development + Admin)

About this course

Curriculum & Topics

You can also explore

CREO

Flexera

Microsoft License

Artificial Intelligence & Machine Learning (AI/ML)

Mern Stack

ServiceNow HAM Pro

Cybersecurity

Data Science & Advanced Analytics

Adobe Licensing

ITAM Fundamentals and Advanced

VMware / Broadcom Licensing

Salesforce Licensing

Red Hat Licensing

Oracle Licensing

Siemens Engineering Applications

Dassault Systèmes Licensing

ServiceNow SAM Pro

IBM Licensing

Mobile App Development with Flutter